sarana99 Privacy Policy

This page describes what we collect when you use sarana99 and how we keep that data protected. Our privacy framework governs all account holders, payment flows, and market activity across our platform. We operate under jurisdiction-restricted access, meaning data collection applies only to users in eligible regions where online gaming is lawful.

We collect personal information necessary to verify your identity, process deposits and withdrawals, detect fraud, and comply with regulations. We do not sell or share your data with marketers. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may handle payment data; their privacy terms apply to their processing.

Your rights under sarana99 include access to your own data, correction of errors, and deletion upon account closure. We respond to data-subject requests within reasonable timeframes. This policy applies to all users accessing sarana99 from Jakarta, Surabaya, Bandung, Medan, and other eligible jurisdictions.

Data collection at sarana99

We collect information in three categories: account setup, payment processing, and activity monitoring. During account creation, we collect your full name, email address, phone number, date of birth, and residential address. This information is required for identity verification and regulatory compliance. We use your email and phone to send account notifications, withdrawal confirmations, and security alerts.

For payment processing, we collect banking details or e-wallet information depending on your chosen method. If you use BRI, e-wallet, Mandini, or mobile banking virtual accounts, we store your linked account number and transaction history. If you use local payment, online payment, e-wallet, mobile banking, local payment, or online payment, we receive payment confirmation data from those providers but do not store your e-wallet credentials—only transaction records.

We monitor account activity to detect patterns that may indicate fraud, money laundering, or system abuse. This includes tracking login locations, deposit frequency, withdrawal timing, and game-session duration. We use this data to protect your account and comply with anti-fraud obligations. We do not use this data for marketing.

Data scope: We collect only information necessary for account management, payment processing, and regulatory compliance. We do not ask for information unrelated to gaming or banking.

How we use your data on sarana99

We use collected data for four primary purposes: account verification, payment settlement, fraud prevention, and legal compliance. Identity verification requires your government ID and address proof. Once verified, your personal information is flagged in our system as confirmed, reducing future verification requirements. Payment settlement requires your banking details and transaction history to route deposits and withdrawals correctly. Fraud prevention requires monitoring your login patterns, deposit sources, and withdrawal destinations to detect anomalies.

Legal compliance requires us to maintain records of your account, all transactions, and identity documents for a defined retention period. Regulators in your jurisdiction may request this information during audits. We comply with these requests without notification to you unless legally required to do so. We do not use your data for any purpose beyond these four categories.

Third-party processors and sarana99 data sharing

Our sarana99 platform relies on third-party payment processors for deposits and withdrawals. When you transfer funds via e-wallet, mobile banking, or local payment, those companies process the transaction directly. Their privacy policies govern how they handle your financial data. We receive only confirmation that the transfer succeeded; we do not receive your e-wallet password or authentication tokens.

For bank transfers via online payment, e-wallet, mobile banking, or local payment, we partner with payment aggregators who route transactions. These aggregators may see your bank account number, name, and transaction amount. Their privacy terms are separate from ours. We recommend you review their policies if you have concerns about banking data handling. We do not authorize these aggregators to use your data for marketing or secondary purposes.

sarana99 does not sell account data to third parties. Payment processors receive only the minimum data required to complete each transaction.

sarana99 data governance

Cookies and tracking at sarana99

We use cookies to maintain your login session and remember your account preferences. These cookies are essential for platform functionality and expire when you log out or after a defined period of inactivity. We do not use tracking cookies to monitor your behavior across other websites. We do not use cookies to serve targeted advertisements.

Some cookies are set by third-party analytics providers to help us understand aggregate usage patterns (e.g., which game categories are most popular, which payment methods are most used). These analytics cookies do not identify you personally; they track only anonymized metrics. You can disable cookies in your browser settings, but doing so may prevent sarana99 from functioning properly.

Your rights regarding data on sarana99

You have the right to access all personal data we hold about your sarana99 account. Contact our support team with a data-access request, and we will provide a download of your information within reasonable timeframes. You have the right to correct errors in your personal information. If your address or phone number has changed, update it in your account settings; we will verify the change before applying it.

You have the right to delete your account and associated data upon closure. Once you close your sarana99 account, we retain your transaction records and identity documents only as long as required by law (typically three to seven years depending on jurisdiction). We do not keep marketing records or behavioral profiles after account closure. You can request permanent deletion of non-regulatory data by contacting support.

Access to all personal data held on your account.
Correction of inaccurate information.
Account closure and data deletion (subject to legal retention requirements).
Objection to processing for purposes unrelated to account management or fraud prevention.
Data portability: we can export your account history in standard formats upon request.

Data security and encryption at sarana99

We encrypt all personal and financial data using industry-standard protocols (TLS 1.2 or higher for data in transit; AES-256 for data at rest). Our servers are located in secure data centres with physical access controls. Staff access to accounts is logged and monitored. We conduct regular security audits and penetration testing to identify vulnerabilities.

We do not guarantee absolute security; no system is immune to attack. However, we undertake to maintain reasonable safeguards consistent with our industry. If we detect a breach affecting your sarana99 account, we will notify you within reasonable timeframes and advise on recommended actions (e.g., password reset, account monitoring).

Data retention and deletion at sarana99

We retain account data for as long as your account is active. If you close your account, we retain transaction records and identity documents for a period required by law (typically three to seven years). We delete non-regulatory data (e.g., marketing preferences, activity logs) within 12 months of account closure. You can request earlier deletion of non-regulatory data by contacting support, provided it does not conflict with legal obligations.

Our sarana99 service is available only where local law permits. If regulations in your jurisdiction change and online gaming becomes prohibited, we may be required to close accounts and delete associated data. We will notify you of any such changes with reasonable advance notice.

Contact and questions about sarana99 privacy

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team through the platform. Provide your account email and a clear description of your request. We respond to all data-subject requests within reasonable timeframes, typically within 14 business days. For urgent security concerns, use the "Report Incident" function in your account settings to escalate your request immediately.